Microsoft Teams Calling
Transform Microsoft Teams into your affordable business phone system with flexible calling features for small & mid-sized businesses
Integrate Voice Calling with Microsoft 365 for Your Business
Microsoft Teams is already your go-to platform for collaboration. With Tridacom's Teams Calling solutions, you can transform it into a complete and affordable phone system for your small or mid-sized business—all within your familiar Microsoft interface.
Why Teams Calling for Small Businesses?
Microsoft Teams Calling eliminates the need for separate phone systems by adding voice capabilities directly to Teams. According to a 2025 Canadian small business survey, businesses implementing Teams Calling saved an average of 30% on communication costs while improving team productivity by 22%.
Tridacom provides expert implementation of Teams Calling through Direct Routing, connecting your Microsoft Teams environment to the public telephone network (PSTN). We can integrate directly with your existing PBX systems including 3CX, Alcatel-Lucent, Innovaphone PBX, Mitel MiVoice, Asterisk, FreePBX, Cisco Webex Calling, Cisco Unified Communications Manager (CUCM), Google Voice SIP, and more.
Key Microsoft Teams Calling Features
Practical, affordable telephony features fully integrated with your Microsoft 365 environment
Microsoft 365 Integration
Unified communications directly within Microsoft 365, allowing seamless transition between calls, chats, meetings, and documents.
Key Benefits:
- Single Microsoft interface for simplicity
- Integrated contacts and calendar
- Shared presence across apps
- Simplified administration
Complete Phone System
Transform Teams into a full-featured business phone system with call control, voicemail, auto attendants, and call routing features sized right for your business.
Key Benefits:
- Make/receive external calls
- Business-friendly call routing
- Voicemail with transcription
- Call analytics sized for SMBs
PBX Integration Options
Connect Teams directly with your existing phone systems including 3CX, Mitel, Asterisk, Cisco, and more through our AnyNode SBC and Direct Routing.
Key Benefits:
- Keep your existing PBX investment
- Flexible migration timeline
- Direct integration with major PBX systems
- Hybrid calling capabilities
Business Analytics
Gain insights into call quality, usage patterns, and user adoption through straightforward analytics dashboards sized right for smaller organizations.
Key Benefits:
- Call quality monitoring
- Usage reporting
- User adoption tracking
- Performance optimization
Enhanced Security
Benefit from Microsoft's robust security with encryption, multi-factor authentication, and compliance controls designed to protect businesses of all sizes.
Key Benefits:
- Information protection
- Identity management
- GDPR and PIPEDA compliance
- Secure remote access
Scalable Features
Start with what you need and grow your capabilities over time. Add integrations, automation, and advanced features as your business expands.
Key Benefits:
- Custom workflows as needed
- Business apps integration
- Add capabilities as you grow
- Third-party app integrations
Unified communications directly within Microsoft 365, allowing seamless transition between calls, chats, meetings, and documents.
Key Benefits:
- Single Microsoft interface for simplicity
- Integrated contacts and calendar
- Shared presence across apps
- Simplified administration
Transform Teams into a full-featured business phone system with call control, voicemail, auto attendants, and call routing features sized right for your business.
Key Benefits:
- Make/receive external calls
- Business-friendly call routing
- Voicemail with transcription
- Call analytics sized for SMBs
Connect Teams directly with your existing phone systems including 3CX, Mitel, Asterisk, Cisco, and more through our AnyNode SBC and Direct Routing.
Key Benefits:
- Keep your existing PBX investment
- Flexible migration timeline
- Direct integration with major PBX systems
- Hybrid calling capabilities
Gain insights into call quality, usage patterns, and user adoption through straightforward analytics dashboards sized right for smaller organizations.
Key Benefits:
- Call quality monitoring
- Usage reporting
- User adoption tracking
- Performance optimization
Benefit from Microsoft's robust security with encryption, multi-factor authentication, and compliance controls designed to protect businesses of all sizes.
Key Benefits:
- Information protection
- Identity management
- GDPR and PIPEDA compliance
- Secure remote access
Start with what you need and grow your capabilities over time. Add integrations, automation, and advanced features as your business expands.
Key Benefits:
- Custom workflows as needed
- Business apps integration
- Add capabilities as you grow
- Third-party app integrations
Did you know?
According to a recent 2025 Canadian telecom study, small businesses using Microsoft Teams Phone System report a 26% increase in employee collaboration and a 22% reduction in monthly communication costs compared to traditional PBX solutions.
Why Choose Microsoft Teams Calling for Your Small Business?
Teams Calling delivers practical business value through improved productivity, simplified management, and significant cost savings for small and mid-sized organizations.
Cost Optimization for Small Businesses
Save 30-40% compared to traditional PBX systems by eliminating hardware costs, maintenance fees, and separate voice contracts through our flexible Direct Routing solution tailored for small businesses.
Flexibility & Mobility
Enable your team to work from anywhere, on any device, with the same capabilities whether in the office, at home, or on the road—perfect for small businesses with remote or hybrid work environments.
Enhanced Collaboration
Seamlessly transition between chat, calls, and meetings while maintaining context. Share files, screens, and collaborate in real-time with internal teams and external clients—critical for responsive small businesses.
PBX Integration & Migration
Keep your existing PBX investment (3CX, Mitel, Asterisk, etc.) while gradually transitioning to Teams. Our flexible approach allows you to migrate at your own pace, protecting your current technology investments.
Professional Image
Present a professional business image with features like auto-attendants, call forwarding, and business hours routing that make even small teams appear more established and responsive to customers.
Proven ROI for Small Businesses
According to a 2025 SMB Communications Report by the Canadian Federation of Independent Business, small organizations implementing Microsoft Teams with voice typically see a return on investment within 4-5 months, with average cost reductions of 35% compared to traditional phone systems.
Perfect for These Small Business Types
Small and mid-sized businesses that benefit most from Teams Calling
Small Professional Services Firms
Perfect for law firms, accounting practices, insurance agencies, and consultancies that need to present a professional image while controlling costs.
Healthcare Providers
Ideal for medical clinics, dental offices, and therapy practices needing HIPAA/PIPEDA compliant communications with reliable patient contact capabilities.
Retail and Hospitality
Enables small retailers, restaurants, and hospitality businesses to manage customer calls efficiently across multiple locations or departments.
Growing Startups
Perfect for startups that need enterprise-grade communications on a limited budget, with the ability to scale as the business grows.
Teams Direct Routing Solutions
More flexible and cost-effective than Microsoft Calling Plans
Microsoft Teams Calling: The Complete Picture
To enable external calling in Microsoft Teams, you need:
- Microsoft 365 subscription with Microsoft Teams
- Microsoft Teams Phone license (the PBX functionality)
- PSTN connectivity (connecting to the phone network)
For PSTN connectivity, you have two options:
Direct Routing Essentials
Connect Microsoft Teams to the phone network without expensive Microsoft Calling Plans, ideal for small businesses seeking basic voice capabilities
Key Features
- Teams Phone license setup assistance
- Direct Routing SIP trunk connection
- Keep existing phone numbers
- Basic call controls & voicemail
- Microsoft 365 calling integration
- Standard business hours support
Direct Routing Professional
Complete Teams Phone solution with advanced calling features and seamless PBX integration for growing businesses with hybrid communication needs
Key Features
- Everything in Essentials plus:
- Advanced call routing & queues
- Existing PBX integration
- Call analytics dashboard
- Multiple site support
- Priority support with 4-hour response
Direct Routing Enterprise
Advanced Teams Phone implementation with enterprise-grade features, contact center integration, and custom development options
Key Features
- Everything in Professional plus:
- Contact center integration
- Custom call flow development
- API access for application integration
- Advanced compliance features
- 24/7 dedicated support
Why Our Direct Routing Is More Cost-Effective
Microsoft Calling Plans start at $13.60 per user/month for domestic-only calling, with limited included minutes. Our Direct Routing solutions typically save 30-60% while offering greater flexibility and integration options.Contact us for a personalized quote.
What Affects Your Teams Calling Investment
Existing Microsoft Licensing
Your current Microsoft 365 subscriptions and whether you already have Teams Phone licenses will affect your total investment.
Business Size & Calling Needs
The number of users and your calling patterns (domestic vs. international, call volume) determine your optimal solution package.
Integration Requirements
Integration with existing PBX systems, contact centers, or CRM platforms will affect implementation complexity and total cost.
Not sure which Teams Calling solution is right for your business?
Compare All VoIP SolutionsIndustry Impact: Teams Calling Transformation
How different Canadian industries are seeing measurable benefits from Microsoft Teams Calling implementations
Below are industry examples based on market research and implementation data from across Canada. These spotlights highlight the typical challenges, solutions, and results experienced in different sectors.
Professional Services Industry Spotlight
The Challenge
Canadian accounting and financial advisory firms frequently struggle with fragmented communications across multiple offices, creating inconsistent client experiences and inefficient collaboration between specialists.
Our Solution
Microsoft Teams Phone with Direct Routing enables seamless integration with existing phone systems like 3CX while maintaining current phone numbers during transition. This solution bridges the gap between different locations and systems.
The Results
According to Microsoft's 2025 industry analysis, professional services firms implementing Teams Calling solutions report an average 35-40% reduction in monthly telecom costs. With Teams now used by over 855,000 Canadian companies, studies show improved cross-office collaboration and a typical 40% reduction in time to connect clients with the right specialist.
Retail Industry Spotlight
The Challenge
Multi-location retailers across Canada face significant communication challenges between stores, often struggling to deliver consistent customer experiences and efficient call routing during peak shopping periods.
Our Solution
Teams Phone with Direct Routing creates unified communications across locations while integrating with existing PBX systems. Implementation typically includes shared call queues and mobile calling capabilities for management staff.
The Results
A 2025 Canadian retail industry report shows businesses implementing Teams Calling solutions average 30-40% savings on communication costs. With Microsoft Teams now the primary communication platform for 39% of businesses, these implementations have been documented to reduce abandoned calls by up to 50% while enabling staff to handle customer inquiries from anywhere in the store.
Legal Industry Spotlight
The Challenge
Canadian law firms transitioning to hybrid work models need to modernize outdated telephony systems while ensuring client privacy and maintaining high service standards regardless of where their attorneys are working.
Our Solution
Teams Phone solutions maintain existing carrier relationships through Direct Routing while eliminating the need for traditional desk phones, replacing them with more flexible headset options for attorneys and support staff.
The Results
According to recent legal industry technology reports, law firms implementing Teams Phone with Direct Routing in 2025 benefit from Microsoft's leadership position in Gartner's Magic Quadrant for Unified Communications. Beyond the significant monthly savings, firms report more effective collaboration between distributed teams and enhanced client service with features like call queuing, AI-powered voice isolation, and Copilot-enhanced transcription.
Simple Microsoft Teams Direct Routing Implementation
A straightforward transition to Teams Calling with flexible PBX integration options for your small business
Quick Assessment & Planning
We evaluate your current phone system, Microsoft 365 environment, and business requirements with minimal disruption. Our streamlined process focuses on understanding your small business communication needs and identifying opportunities for improvement.
PBX Integration & Configuration
Our engineers set up the Direct Routing service with your existing phone system (3CX, Mitel, Asterisk, FreePBX, Innovaphone, etc.) using our AnyNode SBC. This integration preserves your investment while adding Microsoft Teams capabilities with minimal changes to your current setup.
User Setup & Number Management
We configure all user accounts with appropriate Teams Phone licenses and settings. If you're keeping your existing phone numbers, we handle the entire process with your current provider, ensuring zero downtime. We can also provision new numbers if needed.
Testing & Basic Training
We thoroughly test all call flows and features to ensure everything works as expected. Our practical training sessions for your team focus on the everyday calling features they'll use most, with simple guides for reference.
Go-Live & Local Support
We coordinate a smooth transition to your new system with minimal business disruption. Post-implementation, our Canadian-based support team provides ongoing assistance with a personal touch - no frustrating call Centres or automated systems.
Small Business Teams Calling FAQs
Common questions from small and mid-sized businesses about Microsoft Teams Calling solutions
Small businesses typically save between 30-50% compared to traditional phone systems. The exact savings depend on your current setup, but our clients regularly report:
- Hardware savings: Elimination of costly PBX hardware maintenance
- Equipment reduction: Lower costs for physical phones (though you can still use them if preferred)
- Lower monthly rates: More affordable per-user calling rates
- Unified costs: Savings from consolidating separate conferencing services
- Productivity gains: Worth $5,000-15,000 annually for a 10-person business
During your consultation, we'll provide a detailed cost comparison specific to your business situation.
Absolutely! Our Direct Routing solution specializes in integrating Microsoft Teams with existing PBX systems, including:
- 3CX: All versions fully supported
- Mitel: MiVoice and MiCloud platforms
- Asterisk/FreePBX: Open-source solutions
- Cisco: Unified Communications Manager
- Avaya: IP Office systems
- And many others commonly used by small businesses
This hybrid approach lets you preserve your existing investment while adding Teams Calling capabilities. You can migrate users gradually or maintain both systems indefinitely depending on your needs.
Yes! We handle the entire number porting process for you, ensuring you keep all your existing business phone numbers. This includes:
- Main business lines
- Direct dial numbers
- Toll-free numbers
- Fax numbers (which can be converted to digital fax)
The porting process is managed seamlessly with zero downtime for your business. You'll never miss a call during the transition, which is especially critical for small businesses where every customer contact matters.
For small businesses using our Direct Routing solution, you'll need:
- Microsoft 365 Business Basic, Standard, or Premium: These affordable plans include Teams and are suitable for businesses with fewer than 300 users
- Microsoft Teams Phone Standard license: Approximately $8-10 per user/month depending on your agreement
You do not need the more expensive Microsoft Calling Plans when using our Direct Routing service, which is how we help small businesses save money while still getting full Teams Calling functionality.
No special hardware is required! Teams Calling works with:
- Your existing computers (Windows/Mac)
- Mobile devices (iOS/Android)
- Teams-certified headsets (optional but recommended)
- Teams desk phones (optional)
Many small businesses choose to eliminate desk phones entirely, which creates significant savings. However, if your team prefers physical phones, we can provide Teams-compatible options or help you continue using existing compatible SIP phones.
For most small businesses with 5-50 users, we follow a streamlined implementation process:
- Assessment and planning: 1-2 days
- Technical configuration: 2-3 days
- User setup: 1 day
- Testing: 1-2 days
- Training: Half-day session
- Number porting: Varies by provider (typically 1-3 weeks, but you can start using the system before this completes)
Most small business clients can be fully operational on Teams Calling within 1-2 weeks from project kickoff, excluding number porting time.
Yes! Our Teams Direct Routing solution delivers enterprise-grade reliability for businesses of all sizes:
- 99.9% uptime guarantee - perfect for small businesses that can't afford downtime
- Redundant Canadian-based infrastructure - not overseas call Centres
- Automatic failover capabilities - ensuring you never miss important calls
- Call quality monitoring - maintaining your professional image
- Canadian support team - real people you can reach when you need help
We serve businesses in critical sectors like healthcare, legal, and financial services that require absolute reliability. Your small business will benefit from the same enterprise-grade infrastructure at a budget-friendly price.
Complete Your Small Business Communications
These complementary services work seamlessly with Microsoft Teams Calling to enhance your small business communications
SIP Trunking
Connect your existing PBX system to Microsoft Teams with our affordable SIP trunking service. Perfect for small businesses that want to keep their current phone system while adding Teams capabilities.
Cloud Phone Systems
Deploy robust cloud-based phone systems that integrate with Microsoft Teams or function as standalone solutions. Ideal for businesses looking for feature-rich communications without traditional hardware costs.
Global Coverage
Extend your business reach with our international telecommunications coverage, providing local numbers, toll-free services, and compliant calling solutions in over 90 countries worldwide.
Tridacom: Your Trusted Teams Calling Expert
Backed by years of telecom and Microsoft solutions expertise
Microsoft Partner
Certified expertise in Microsoft cloud solutions
VoIP Specialists
15+ years of business telephony experience
Security Focused
GDPR and PIPEDA compliant implementation practices
Canadian Support
Local expertise and 24/7 assistance
Client Satisfaction
Microsoft 365 Projects
Avg. Communication Cost Savings
Years of VoIP Expertise
Ready to Transform Your Business Communications
Our expert team is fully equipped and certified to implement Microsoft Teams Calling for your organization. With deep expertise in both Microsoft 365 and enterprise telephony, we're uniquely positioned to deliver a seamless Teams Calling experience that integrates with your existing systems while reducing costs.